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Sofia Castellano

General Manager — Hotel Operations

sofia.castellano@example.com · +39 340 000 0142 · Florence, Italy · linkedin.com/in/example-profile

Summary

Twelve years in hospitality, currently general manager of a 140-room property. Took guest satisfaction from 8.1 to 9.

Work Experience

General Manager

June 2020 – Present

Boutique hotel, 140 rooms · Florence

  • Raised guest satisfaction from 8.1 to 9.0 and RevPAR by 22% over three years.
  • Cut staff turnover from 46% to 21% by rebuilding training and scheduling.

Operations Manager

March 2016 – May 2020

City hotel group · Milan

  • Managed front office, housekeeping and F&B across a 220-room property.
  • Introduced a standard service recovery process; complaint escalation fell by half.

Front Office Manager

May 2012 – February 2016

Resort hotel · Rimini

  • Led a front office team of fourteen across a seasonal operation.
  • Implemented upselling at check-in, adding measurable incremental room revenue.

Education

Università di Bologna

September 2008 – April 2012

Laurea, Tourism Management · 108/110

Cornell University (online)

January 2018 – August 2018

Certificate, Hotel Revenue Management

Skills

Revenue management · Front office operations · F&B operations · Opera PMS · Revenue management systems · Channel managers · Team development · Service recovery · Commercial negotiation

Projects

Guest Experience Programme

Restructured service standards, training and recovery process; guest satisfaction moved from 8.1 to 9.0 across three years.

Languages

  • Italian · Native
  • English · Advanced
The Executive Band template with sample content — shown at true A4 size.

Resume Template

Executive Band

Dark band on top, career flow beneath

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Who it suits

  • senior, executive roles
  • Applications sent directly to an employer or by email
  • Most kinds of application
Layout
Header band
ATS compatibility
Good
Photo
With photo

This layout carries visual elements. For high-volume applications through a careers portal, export a second version from the ATS family with the same content.

The photo sits at medium size to the right of the header band.

Dark band on top, career flow beneath. Name, title and contact details gather into a full-width band at the top, with the body running as a single column beneath. Identity separates at a glance while the body stays plain.

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Layout

How the Executive Band template is built

Knowing how information sits on the page before you pick a template directly affects how your application gets read.

Detail band on top

Name, title and contact details gather into a full-width band at the top, with the body running as a single column beneath. Identity separates at a glance while the body stays plain.

Typography

Set in serif typography. It eases reading through longer blocks of text and carries the register expected in academic, legal and executive applications.

Section headings

Section headings are distinguished by weight alone, leaving no decorative element on the page.

Use of colour

Contains a dark-ground area. It is the highest-contrast presentation, strong on screen but heavier on ink.

Density

Line spacing is balanced — the middle ground between readability and fit for most applications.

How skills are presented

Skills are listed on one line separated by dots. It is the safest form for keyword matching.

When not to choose this template

  • High-volume applications screened automatically by large employers
  • When the document will be printed in black and white
  • Very long career histories running past three pages

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Roles we recommend the Executive Band template for

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Frequently asked questions

About the Executive Band template

Is the Executive Band template ATS-friendly?

ATS compatibility for this template is rated “good”. This layout carries visual elements. For high-volume applications through a careers portal, export a second version from the ATS family with the same content.

Does the Executive Band template include a photo?

The photo sits at medium size to the right of the header band. A photo is not required: turn off “Show photo on resume” in the editor and the area is removed, with the page falling back to its photo-free layout.

Can I change template later?

Yes. The template is only a presentation layer; what you write is stored separately and carries over intact when you switch.

Will the PDF match this preview?

Yes. The preview and the PDF come from the same component: A4 (210×297 mm), accented characters and a selectable text layer are all preserved.

Can I change the colour in the Executive Band template?

Yes. The accent colour control in the editor applies to this template too — pick any of the six presets.

Same family

Other templates in the Executive family

Different skeletons in the same design language: column structure, typography and density change while the character stays.

Alternatifler

Other templates that suit the same roles

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