Sofia Castellano
General Manager — Hotel Operations
sofia.castellano@example.com · +39 340 000 0142 · Florence, Italy · linkedin.com/in/example-profile
Summary
Twelve years in hospitality, currently general manager of a 140-room property. Took guest satisfaction from 8.
Work Experience
General Manager
Boutique hotel, 140 rooms, FlorenceJune 2020 – Present
- Raised guest satisfaction from 8.1 to 9.0 and RevPAR by 22% over three years.
Operations Manager
City hotel group, MilanMarch 2016 – May 2020
- Managed front office, housekeeping and F&B across a 220-room property.
Education
Università di Bologna
September 2008 – April 2012Laurea, Tourism Management · 108/110
Cornell University (online)
January 2018 – August 2018Certificate, Hotel Revenue Management
Skills
Revenue management · Front office operations · F&B operations · Opera PMS · Revenue management systems · Channel managers · Team development · Service recovery · Commercial negotiation
Languages
- Italian · Native
- English · Advanced